Sterling silver is a metal that can naturally discolour and tarnish over time - for some people this can happen much more quickly than others. While this may make it seem a little tricky to care for, it is also super easy to clean. The little white polish pad that can be found at the bottom of your KBN box is amazing at removing tarnish! Click here for a deep dive into removing tarnish and silver care.

Gifting your KBN silver jewellery? We highly recommend storing in an airtight container or ziplock bag to help delay the natural tarnishing process.

Our signature fine ring styles are a very popular choice, however being dainty in design does mean they have the ability to mould itself to your finger. Any sort of pressure the ring is exposed to can cause these subtle changes.

Don't worry though - you can press it back into shape by gently fitting the ring onto something round. This is completely safe to do and won't cause any damage to the band.

Our leather pieces are designed to grow in character as it ages. The best way to extend its life is to avoid contact with abrasive surfaces and overfilling with cards.

To keep the colour looking its best, we recommend keeping it out of direct sunlight, moisture and sporadically using a leather conditioner.

Our Gold Filled jewellery won't chip or flake - however, to maintain its shine please avoid wearing while swimming in the ocean or chlorinated pools. 

If you (like many of here at KBN!) love to wear your pieces 24/7, we recommend giving your jewellery a quick polish with the little white polish pad to ensure its looking its best; and stored in an airtight container when not being worn.

Learn more about Gold Filled jewellery here

Pearls shouldn't be worn in chlorinated water or exposed to dish washing liquid/hand soap etc, and ideally should avoid contact with any moisturiser, sun lotions, perspiration and perfumes.

Designed to be uncomplicated and worn all day and night, you simply need to gently twist the two ends side to side to open them. Please avoid pulling them apart as they are delicate. We have a little how-to demo of how to best open your hoops here.

With the ability to be subtly loosened by opening the ends or tightened by squeezing them together, our Adrian cuff allows you to find your perfect fit with each wear.

Our jump rings are the pieces that hold your jewellery together! With wear they can open slightly and may require a little adjusting to ensure your pieces are kept safe.

We have a detailed how-to guide here for you - all you will need is two pairs of pliers and a steady hand.

Our pendants are designed to sit snugly on our chains (with the exception of our stacked pendants) and are created this way to ensure that they cannot easily fall off of your necklace. This does mean that they will not slide onto your existing necklace and there is a few steps involved to be able to wear your new pendant.

You have the option to attach your new pendant yourself (see our guide here) take it to your local jeweller, or send your necklace to us to attach for you - and it will return to you with the newest addition added and no further fuss required!

We only accept returns on non-personalised (ready made) items. These can be returned for a store credit.  Please see our returns info page here

Due to hygiene reasons, all earrings are final sale.