Replacement Chains
2-4 WEEKS making time
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We'd love to replace your chain however there's a few things to consider so please ensure you read the below so we can provide you the best service.
When choosing options you'll need to specify if your necklace is a floating or fixed style. Floating is where the pendants/bar move on the chain. Fixed is where the pendant or pendant/s are fixed to the necklace chain with 2 holes. Please see photos for an example.
We have 4 chain options to choose from. If you would like us to send the replacement straight out to you and you're replacing your current chain with a different type of chain then please let us know as we may also need to send you new jumprings.
Fixed Necklace Chain Replacement
The most popular chain! This chain can only be chosen for fixed style necklaces and we cannot send this chain out to you as it's slightly more complex to replace.
Fine Floating Chain Replacement
This chain can only be chosen for floating style necklaces. We can send this chain straight out to you however the pendants will likely not slide straight on (unless you have the Soren or Saffron necklace). You can find instructions here for how to add pendants yourself, or you can take to a local watch repairer/mister minute who can add for you. Please be mindful if you choose to have the chain sent out to you this will void any warranty as we cannot be sure if the chain becomes damaged from adding the pendants.
Luna Chain Replacement
Our beautiful beaded chain. This chain can only be chosen for floating style necklaces. We can send this chain straight out to you however the pendants will not slide straight on. You can find instructions here for how to add yourself, or you can take to a local watch repairer/mister minute who can add for you. Please be mindful if you choose to have the chain sent out to you this will void any warranty as we cannot be sure if the chain becomes damaged from adding the pendants.
Rolo Chain Replacement
This is our thickest and strongest option. This chain can only be chosen for fixed style necklaces and we cannot send this chain out to you as it's slightly more complex to replace.
Length
Please note, if you have had your KBN necklace for a little while the links may have stretched over time from small tugs and pulls meaning your current necklace chain may be slightly longer than it originally was. Please keep this in mind when choosing the replacement chain and ensure you have measured to confirm the selected length is suitable.
Our Mailing Details
If you choose to send your bar/pendants back to us please send to:
PO BOX 194
BANYO
QLD 4014
If multiple pendants it's best to add a note of the pendant order. For example 'pendants in order A, F, T'.
It's advisable to track your item as we cannot be responsible for lost mail.
If a replacement chain is purchased with other items, we will hold your order until we receive the bar/pendant back to make the replacement chain and send your whole order together.
Express Delivery refers to the shipping method only, not the making/turnaround time. For full shipping details please click here
This item is made to order so isn't able to be returned.
Our jewellery pieces are made from either rose gold/ gold filled metal or sterling silver.
Gold filled metal is the best alternative to solid gold, its quality and longevity is much superior to gold plated/vermeil. To be classed a gold filled piece it must be at least 5% gold in the overall product - in comparison gold vermeil would be less than 1%.
Want to know more about Gold Filled Jewellery? Click here!
Sterling silver is a high-quality, nickel-free precious metal known for its durability and timeless beauty. One of the great things about sterling silver is that it can easily be polished to restore its original shine, even if it naturally tarnishes over time. Tarnishing can vary from person to person, but it’s easy to manage - simply use the white polish pad provided with your order for a quick refresh, or a silver cleaning solution for a more thorough clean.
If you're purchasing this as a gift, we suggest storing it in an airtight zip-lock bag to protect it from air exposure and maintain its stunning appearance.
READY TO GIFT
Our jewellery comes ready for gifting in our gorgeous peachy boxes.
Sending straight to a friend? Check out our greeting cards - we can write a message for you.
PS - we don't include any invoices in our packages so gifting is easy.
MADE IN SUNNY BRISBANE
We thoughtfully hand craft our orders right here in Brisbane. Our laid-back studio is a place of creativity and care, where each item is made with love and attention to detail. Whether you're treating yourself or celebrating a special moment, we're here to craft something truly meaningful just for you.
FEMALE FOUNDED & LED
Our Founder Nikki began KBN Jewellery (Formerly Kellective by Nikki) in 2018 from a desire to bring connection to her jewellery box by having her new babes name on an everyday necklace.
While KBN Jewellery now looks very different to Nikki working in her garage, it is still proudly led by Nikki and a team of creative and thoughtful women, with a strong focus on connection at the heart of everything we do.
BACKED BY OUR GOLD GUARANTEE
Quality & transparency is our promise. That’s why all our pieces are made with gold-filled metals, not gold plated. Our gold-filled jewellery offers a durable, long-lasting finish that, with proper care, can be enjoyed for years to come. Our 12 Month Gold Guarantee is our commitment to providing you with beautiful, high-quality jewellery that endures.
FAQ
HOW DO I FIND MY SIZE/LENGTH?
Great question. We have a range of size guides available. See the links below:
CAN I RETURN THIS ITEM?
Unfortunately we still make these pieces to order and don't have a stock keeping system so even thought this isn't a personalised item it cannot be returned for change of mind or wrong size.
We highly recommend measuring before ordering.
WHAT IS GOLD FILL?
Gold filled metal is the best alternative to solid gold, its quality and longevity is much superior to gold plated/vermeil. It consists of a base metal (usually brass) that has a layer of gold bonded to the top. To be classed a gold filled piece it must be at least 5% gold in the overall product - in comparison gold vermeil would be less than 1%.
Want to know more about Gold Filled Jewellery? Click here!
